Role of technology in human resources

Welcome the digital revolution

Today we welcome the evolution of technology, which has now swallowed everything up and beyond anyone’s imagination. Organizations are faced with the need to reinvent themselves and reorient themselves in the face of technological breakthroughs in a new world of work. During unprecedented times, we have seen businesses and employees adopt new skills and develop new behaviors that have improved the way we operate. Such a gap has been closed through greater collaboration and knowledge-based practices towards more widespread use of technology. In 2020, the world has embraced the digital revolution at an accelerated pace, reimagining the substantial role of technology in the way we work, learn and live.

Technology has transformed every part of our lives and inevitably it has had a huge impact on human resources as well. Over the past few years, organizations around the world have widely adopted the HR technology practices of several software companies to streamline HR activities and usher in a new level of work efficiency.

Large companies have assimilated to advanced human resource technologies, which leaves more room for HR managers to engage and focus on the overall strategy of their business. Increasingly, HR managers are looking for different tools to get the most out of technology for various tasks within an organization. Human resources technology is now widely accepted and organizations have implemented technologies to lighten the workload and improve the overall work experience for employees. Improving technology, especially in HR, is essential for creating talent as a competitive advantage for the world while improving the productivity of the workforce at scale.

A myriad of challenges linked to the pandemic

With ever-changing technology, the role of talent managers continues to expand and their responsibilities are now aligned with increasing employee productivity and engagement. These days, there is an app for just about everything about workforce management in an organization. Some of the main applications of HR technology today are smart recruiting, automating repetitive tasks, employee engagement, employee development.

The uncertainty created by the pandemic has created a myriad of challenges for employees and human resources managers as they grapple with the lack of clarity surrounding the future of work. Over the past two years, HR managers have faced this problem and have continued to manage in perpetual crisis mode. Human resources managers have been at the forefront of this crisis as they scramble to determine how employees can effectively work from home while providing various supports to ensure their mental and physical well-being. Organizations have made an overnight pivot to digitization to provide remote systems access and seamlessly facilitate work.

Now more than ever, HR is viewed as a critical organizational function that has a significant impact on technology decisions made by companies. As employees are an essential point of contact for companies, this has reinforced the importance of bringing HR technology closer to employees. Today, digital has completely redefined the face of HR management. From workforce planning to day-to-day tasks and employee management, technology has infiltrated every HR function. With the emergence of such a digital imperative, the fundamental view of HR has also undergone a significant change. The technology used in HR is no longer just transactional, but has transformative and strategic relevance today. Critical functions such as payroll, time management and other administrative operations are now fully technology-driven and allow business partners to prioritize employee productivity and talent development from a holistic perspective.

Importance of retraining and improving skills

Accelerated digitization has completely transformed the future of work and the responsibility to regularly retrain and develop employees lies with the human resources department. Companies are now improving their behavioral skills and other learning programs to guide the personal and professional development of employees. Learning the latest tools and staying on top of the industry movement is vital to an employee’s ability to create value in a sustainable manner. During the pandemic, training and learning programs took on a whole new dimension with HR technology, as more interactive and gamified tools were used to facilitate skill acquisition. Employees are constantly challenged to use technology and adopt industry best practices to improve their growth trajectory. Through such large-scale training initiatives, companies give employees the opportunity to constantly stay abreast of the latest industry trends.

Additionally, HR is now focused specifically on designing and developing learning programs that improve employee performance and productivity. It is important to reassess the learning gaps to fill employees with the appropriate level of application-based knowledge and experience. HR technology has revolutionized the future of HR services through better planning and tracking of employees, easier access to critical information, better talent management, better talent management, cost reduction, security and confidentiality. It is obvious that HR technology is no longer an option but an inevitability. During the ongoing pandemic, HR technology continued to serve as a key asset for HR managers and facilitated remote workforce. HR departments have the merit of perfectly aligning cross-functional resources and making smarter, data-driven decisions for day-to-day tasks.

The adoption of technology in HR is necessary because it boosts productivity, increases creativity and improves overall employee engagement. As the demand for top talent increases, companies will continue to seek better employee management software solutions. In an increasingly volatile, uncertain, complex and ambiguous (VUCA) environment, organizations that effortlessly implement HR technology are much more likely to retain their talents and become more efficient. To stay relevant in today’s world, HR must embrace technological advancements and prepare to ensure they have the right capabilities to successfully navigate the new digital world.


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Norma A. Roth