More leaders discuss pandemic response

“Like all institutions, we had to be very flexible and adaptable. Luckily, we have great staff members who always start with the question, “What’s best for our students?” For our students, we have been relentless in keeping the school day as “normal” as humanly possible. We don’t want to compromise the student experience, while ensuring everyone’s safety. For our employees, management team and parents have found many other ways to encourage staff, such as thankful Thursdays (catered lunches), gift wrapping during the holidays and unexpected surprises throughout the year (ex. gift cards, treats and snacks).”

Keith Newport

Senior Vice President for Corporate Administration at Locum Tenens.com in Alpharetta, ranked #5 among companies with 500 or more employees

“At the start of the pandemic, all of our associates began working remotely until we could safely transition to a permanent hybrid model, which provides more work-from-home options. We’ve introduced remote onboarding for new hires, included additional virtual training course options, offered more flexible work hours, and enhanced our cleaning and sanitizing policies. We also implemented a new Campus Health and Safety Policy, a program that allows associates to report potential exposure to COVID and informs them of quarantine policies, a quarterly, company-wide learning program. the company regarding COVID and employee support groups for working parents and those with elderly parents. In addition to support groups and the move to a more flexible hybrid model, associates also have access to an employee assistance program, which provides them and their dependents with counseling and free, confidential, short-term guidance.

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Keith Newport

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Keith Newport

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Keith Newport

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Carol Austensen

CEO of business and consulting firm SEI-Atlanta LLC, ranked #4 among organizations with 149 or fewer employees

“Our culture at SEI is built on strong connections and interpersonal relationships with our team members. With the pandemic, our face-to-face interactions have understandably become more limited. To address this, we have implemented processes such as our “friend checks”, where each week a team member is assigned to you to check in. We created a simple process through which team members could let management know of another team member who they felt needed special attention or recognition. We’ve moved from large group events to more intimate ones, such as dinner socials where three consultants and their loved ones get together for some quality time, small group hikes and a day at the spa. We also scheduled many virtual events involving the families of the consultants, such as cooking classes, a craft night for the kids and quizzes. We created collaboration channels on topics such as “working from home for parents” which were very popular. And we have redoubled our efforts to reward and recognize contributions to the office on all fronts: business development, culture, retention and excellent service to our customers. Our management always has a very collaborative approach and an open door policy. During the pandemic, we’ve been working especially hard on the basics, simply ensuring that leadership is always accessible, open to ideas and input, and flexible with our people’s expectations. We leveraged our virtual collaboration tools to provide daily updates on the state of the business during the most disruptive part of the pandemic so employees felt safe knowing everything that was going on. . We moved to hybrid staff meetings that team members could attend in-person or virtually depending on their comfort level and used state-of-the-art audiovisual equipment to create a good hybrid experience. Above all, we have invested even more in their development through training and certifications and in the well-being of employees through thoughtful touches, such as sending care packages and Door Dash delivery.

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Carol Austensen: Managing Director of consulting and enterprise firm SEI – Atlanta LLC (ranked #4 among organizations with 149 or fewer employees):

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Carol Austensen: Managing Director of consulting and enterprise firm SEI - Atlanta LLC (ranked #4 among organizations with 149 or fewer employees):

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Carol Austensen: Managing Director of consulting and enterprise firm SEI – Atlanta LLC (ranked #4 among organizations with 149 or fewer employees):

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SOME OF WHAT IS CHANGING

More work from home

More hybrid situations, dividing their working time between home and the office

More access to mental health resources

More outings

No more holidays

Norma A. Roth