NTU Singapore steps into the future with Microsoft’s cloud-enabled Smart Campus

Singapore’s leading technology university is preparing for the future by leveraging cloud technology and ensuring continuity in a hybrid world by enabling online collaboration and remote working

SINGAPORE, February 14, 2022 /PRNewswire/ — Nanyang Technological University, Singapore (NTU Singapore), a research-intensive public university ranked among the world’s top universities, has partnered with Microsoft to fuel innovation and transform the future of education with its cloud-enabled Smart Campus. With a digital-first strategy and the adoption of technologies such as Microsoft 365 and Microsoft Teams Phone, NTU Singapore is poised to accelerate innovation and thrive amid the COVID-19 pandemic and beyond. .


From January 2022NTU has successfully converted over 2,600 landline numbers to the Microsoft Teams Phone system. With the cloud-based phone system, calls become richer and more collaborative, as NTU employees can make and receive calls to their work number from all of their internet-connected devices, all using the same tool as they use to chat and hold video meetings. In addition to cost savings for the University, employees stay productive because they can also forward their calls seamlessly across multiple devices, including laptops, PCs, tablets, and mobile phones.

Cloud-based Phone System was adopted in 2019, when NTU rolled out Microsoft 365, which includes Microsoft Teams Phone, enabling hybrid learning and remote working. At the height of the pandemic in the first quarter of 2020, the transformation to Microsoft 365 enabled the University to successfully transition in one week from over 1,000 in-person lessons per week to online learning for 30,000 students.

Mrs Tan Aik NaSenior Vice President for Administration at NTU Singapore said: “Innovation has always been at the heart of the University’s DNA. This digital transformation in partnership with Microsoft marks an important step in our commitment to embracing a culture of innovation, promoting maximum efficiency, to foster sustainability and improve the lives of our students and employees through independent learning and living experiences.

Technology plays a key role in powering the 200-hectare campus, which includes a living lab of digital experiments – from running an autonomous electric bus to testing drones for that of Singapore airspace. This is part of the global university’s 2025 vision by equipping its Smart Campus with cloud technology and agile infrastructure. As the university has adapted to respond, recover and reinvent its future during the pandemic, NTU Singapore has partnered with Microsoft to create and sustain an environment that fosters flexibility and innovation on and off campus.

“Fostering a culture of continuous learning in the education sector is essential for our future as we keep pace with the global changes that are shaping our education sector in Singapore. Universities like NTU Singapore are moving in the right direction by accelerating their digital learning ambitions, embracing change, transforming our education system and ensuring the preparation of our future workforce,” said Light Seow KhunDirector, Public Sector Group, Microsoft Singapore.

Adopt reliable technology for quality learning and teaching experiences

Before the onset of the pandemic, the institution marked its first step in enabling the cloud, after embracing online collaboration and communications by adopting Microsoft 365. This foresight enabled NTU Singapore to quickly adapt to the changes brought on by the pandemic and enabled the university to pursue uninterrupted learning and teaching experiences through virtual meetings and online lessons on Teams during the nationwide lockdown in April 2020.

The institution also recognized the importance of smooth collaboration between faculty and students as they worked from the safety of their homes. Paving the way to a future of education where agility is the norm, NTU Singapore’s deployment of Microsoft 365 is strengthening future university readiness while creating student-centric learning environments.

“We previously deployed Microsoft 365 to enable productivity on an intelligent and secure cloud,” said Alvin Ongchief information officer at NTU Singapore. “Microsoft 365 has proven to be indispensable during COVID-19 circuit breaker season and now serves as the foundation for hybrid learning and teaching experiences that benefit both our faculty and students.”

Connect the NTU community – anytime and anywhere

Microsoft Teams Phone, Microsoft’s cloud-based Phone System add-on for Microsoft 365, which connects local landlines to Teams accounts, was another factor that enabled NTU Singapore to quickly adapt to teaching and learning experiences. distance learning. Campus staff had the ability to take calls on their Teams-integrated mobile phones using Teams Calling, a modern Microsoft Cloud-based voice platform, allowing them to make and receive phone calls from anywhere. anywhere – including their desktop and modern video phone, mobile phone, computer or Teams screens.

By eliminating the need for existing physical telephone infrastructure, NTU Singapore has realized savings on equipment, maintenance and international call costs through cross-border research center projects and the provision of exams and courses online for students stranded abroad.

Aligned with NTU Singapore Vision 2025 To harness the power of digital technology to improve learning, teaching and research, IT managers have also leveraged Microsoft Teams and other tools integrated within the platform to create a system asset tracking tools to more effectively perform IT asset reviews and preventive controls. The university is now able to allocate resources to higher value tasks and innovation, accelerating the institution’s broader mission to be future-ready, agile and resilient.

Facilitate change by empowering users

With different departments and different ways of working, NTU Singapore needed a flexible solution that could meet a variety of needs, from campus staff to local and overseas students. To solve this problem, the institution opted for Microsoft 365 and Microsoft Teams Phone because it addressed two extreme types of users.

These include tech-savvy professors who can program software and non-technical administrators who need simple tools, such as email and instant messaging. NTU Singapore also used flight path planning, a friction-reducing strategy to help users adopt technology that could improve their campus experiences.

Transforming and shaping the future of education by Singapore

Beyond Microsoft Teams Phone and Microsoft 365, the university plans to roll out its new cloud-based student management system based on Microsoft Azure, among other ongoing initiatives to leverage technologies such as chatbots and AI. “With a partner like Microsoft, we are confident to deliver on our ambitious agenda in our NTU Singapore 2025 vision,” said Alvin Ong.

With a successful user-empowered change management program and cloud enablement roadmap in place, the digitally connected university is well-equipped to realize its 2025 vision, paving the way for innovation while shaping the future of education.

On Nanyang Technological University, Singapore

A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Colleges of Engineering, Commerce, Science, Humanities, Arts and Social Sciences, and Graduate Studies. It also has a medical school, the Lee Kong Chian School of Medicine, created jointly with Imperial College London.

NTU is also home to world-class autonomous institutes – National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singaporeand the Singapore Center for Environmental Life Science Engineering – and various leading research centers such as the Nanyang Environment & Water Research Institute (NEWRI) and the Energy Research Institute @ NTU ([email protected]).

Ranked among the best universities in the world by QS, NTU has also been named the best young university in the world for the past seven years. The University’s main campus is frequently listed among the 15 most beautiful university campuses in the world and has 57 Green Mark certified buildings (equivalent to LEED certification), 95% of which are Green Mark Platinum certified. Besides its main campus, NTU also has a campus in Novena, that of Singapore health district.

Under the NTU Smart Campus vision, the University harnesses the power of digital technology and technological solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

For more information, visit www.ntu.edu.sg.

SOURCE Microsoft Singapore

Norma A. Roth